The fee paid is non-refundable as a standard policy. In cases where a visa is rejected, any exception to this policy will be reviewed based on the merits of the case. The final outcome of the visa application is determined by the Embassy’s case officer, and we remain committed to guiding our clients through every step of the process.
Should you have any concerns or complaints regarding our services or processes, we encourage you to approach us for resolution. At Altimate Education Hub, It is important to note that only genuine complaints will be considered by our team. Complaints stemming from client negligence, misunderstanding, or fault, such as visa rejection due to incomplete document submissions or missed interview appointments, will not be entertained. Furthermore, our Compliance Team is responsible for managing queries.